Privacy Policy

1. Introduction

Pet Planet ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

When you place an order, we collect the following personal information to fulfill your dropshipping purchase:

• Full Name
• Email Address
• Phone Number
• Shipping Address (Street, Suburb, City, Province, Postal Code)

We do not store your credit card details. All payments are securely processed by our authorized third-party payment gateway (e.g., PayFast).

3. How We Use Your Information

Your information is used strictly for the following purposes:

• Processing and fulfilling your orders.
• Communicating with you regarding your order status (e.g., tracking updates).
• Sharing necessary shipping details with our approved South African suppliers to facilitate dropshipping fulfillment.
• Sending marketing communications (only if you have opted in via our newsletter).

4. Data Sharing and Third Parties

As a dropshipping business, we must share your Name, Phone Number, and Shipping Address with our partnered local suppliers (such as Montego, Rogz, Marltons) solely for the purpose of shipping your items directly to you. We do not sell, trade, or rent your personal information to unassociated third parties.

5. Your Rights Under POPIA

Under the POPI Act, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Object to the processing of your data for direct marketing.

6. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Email: privacy@petplanet.co.za
WhatsApp: +27 00 000 0000